AWWA Offers Customer Service Certificate

The American Water Works Association (AWWA) is providing an opportunity for water industry professionals to become approved trainers of its new Customer Service Certificate Program.

A three-part series, the certificate program covers all aspects of delivering excellent customer service for internal and external customers, an understanding of principals related to customer service effectiveness, comprehension of general technology applications, and the basics of water industry operations. Trainers will become qualified at teaching other water professionals about these important topics.

Two train-the-trainer workshops are planned for Aug. 16–21 in Chicago, Ill.; and Nov. 2–7 in Denver, Colo. Both will provide training to water industry professionals who elect to become approved trainers of AWWA’s Customer Service Certificate Program.

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