Environmental Protection

Cigna Global Receives Award for Green Strategy

Cigna Global Health Benefits was selected by Treasury & Risk magazine as the 2012 Silver Alexander Hamilton Award Winner in the “Best Green Strategies” category. The award recognizes excellence and innovation in treasury management and finance at top companies worldwide.

Cigna was selected for the award based on its successful launch of a paperless, “green” Explanation of Benefits (EOB) document, which outlines for patients the medical treatments and services that are paid on their behalf.

“We’re delighted to be selected as a Silver AHA Winner,” said Tom Philibotte, operations senior director, Cigna Global Health Benefits. “This award reflects the effort we devoted to listening to customers and health care professionals, and working to create a process that improves our customers’ experience and promotes a better environment.”

Cigna uses Bottomline’s WebSeries enterprise payments hub to generate EOBs and to automate payments, allowing patients, doctors, and hospitals to view statements and remittance advice online rather than receiving them through the mail. This enables Cigna to save postage and paper and reduce its carbon footprint, while providing clients and customers with an efficient, easy-to-use method of accessing important payment and patient information.

Through the green approach, Cigna's 880,000 globally mobile customers in more than 205 countries and jurisdictions across the globe can opt-out of receiving paper EOBs in the mail. Paperless EOBs are accessible through Cigna’s online customer website, Cigna Envoy, from anywhere in the world.

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